bt connect headphones but no sound

[passegua123]

I see my headphone connected via BT but no sound comes.

It is strange that if I use the built in recorder then I can hear the sounds.

But as soon as I close recorder than the head phones are mute.

I already removed and installed again all BT drivers.

I run trouble shooting.

Connect ena disconnect adn reconnect headphones via BT

NO Sound!

I discovered also that if I open the Recording tab in Audio Advanced settings (see screen shot) then the headphones works!!!

But asap I close that Audio Setting clicking on OK, then after a while the headphone mute again!!!

I searched help and solution here:

https://answers.microsoft.com/en-us/windows/forum/windows_11-hardware/bt-connect-headphones-but-no-s...

but without any solution.

[A_Gayathri]

Hi @passegua123 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your Bluetooth headphones are experiencing an issue with their default audio configuration or priority in Windows 11. Here's a structured approach to resolve the issue:

1. Verify Default Playback Device

1. Right-click the sound icon in the system tray and select Sound settings.
2. Under Output, ensure that your Bluetooth headphones are selected as the default output device.
3. Test the audio output.

2. Adjust Audio Properties

1. Open Control Panel > Sound > Playback tab.
2. Locate your Bluetooth headphones, right-click them, and select Properties.
3. Go to the Enhancements tab and:
   • Check Disable all sound effects.
   • Apply the changes.
4. Under the Advanced tab:
   • Set the default format to a standard setting, e.g., 24-bit, 44100 Hz (Studio Quality).
   • Test the sound.

3. Update or Roll Back Drivers

1. Remove the existing driver:
   • Open Device Manager > Expand Bluetooth > Right-click your headphones and select Uninstall device.
   • Restart your computer to reinstall the driver.
2. Visit the HP Support Website to download the latest Bluetooth and audio drivers for your HP OmniStudio X.
3. Test the connection again.

4. Configure Audio Services

1. Press Win + R, type services.msc, and press Enter.
2. Find these services and ensure they are running:
   • Bluetooth Audio Gateway Service
   • Windows Audio
   • Windows Audio Endpoint Builder
3. If stopped, right-click and choose Start. Set the startup type to Automatic.

5. Resolve Conflicting Applications

Some apps like recording software or third-party audio tools may interfere with audio output:

1. Close all recording apps and third-party sound managers.
2. Test whether the headphones work consistently.

6. Test with Other Devices

Connect the headphones to another device (e.g., a smartphone) to confirm if the issue is PC-specific.

7. Reset Bluetooth Settings

1. Unpair and re-pair your headphones:
   • Go to Settings > Bluetooth & Devices and remove the headphones.
   • Pair the headphones again.
2. Reset your headphones to factory settings (refer to the manual).

8. Advanced Troubleshooting

1. Open Device Manager > Expand Sound, video and game controllers.
2. Right-click your audio device (not Bluetooth) and select Update driver.
3. Disable any unused audio devices:
   • Go to Control Panel > Sound > Playback tab.
   • Right-click and disable devices you’re not using.

9. Temporary Workaround: Keep Audio Settings Open

Since the issue resolves when the Recording tab is open:

• Keep the Sound settings window open as a temporary measure while further troubleshooting.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[passegua123]

I did all your suggestions.

Unfortunately none works.

Still cannot hear any sound even if bt headphones are connected.

[passegua123]

I keep open the audio recording tab as in the screenshot.

So I can perfectly hear through my BT connected Headphones.

This is a strange work around because if I close that tab and open tehe Tab Play or close the window clicking on OK then the sounds stops.

Very strange i suppose there must be a simpler solution.

[A_Gayathri]

Hi @passegua123 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[passegua123]

I discovered that if I open the Recording tab in Audio Advanced settings (see screen shot) then the headphones works. But asap I close that Audio Setting clicking on OK, then after a while the headphone mute again!!! So for now I use this work around that give me the sound to my BT Headphones.

[passegua123 · Accepted solution]

Eventually I think I solved the issue.

1) Open myHP app

2) Click on Support

3) Audio Diagnostic

4) Correct Audio problems

solved!  btw the sound coming out from my headphones now is much better and louder than before!