custom eq

[prob2]

could not use custom eq of homen gaming hub

[Irfan_06]

Hi @prob2,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

HP Support

[prob2]

no problem i will 

[VikramTheGreat]

Hi @prob2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're unable to use the custom EQ (equalizer) settings in OMEN Gaming Hub for your OMEN Transcend 32 (31.5" UHD 240Hz OLED) monitor. Here are a few steps and resources that can help:

Troubleshooting Steps

1. Update OMEN Gaming Hub:
   • Ensure you're using the latest version of OMEN Gaming Hub from the Microsoft Store.
      
2. Check Monitor Firmware:
   • Visit the OMEN Transcend 31.5 inch UHD 240Hz OLED Gaming Monitor - OMEN Transcend 32 Software and Driver Downl... to see if a firmware update is available for your monitor.
      
3. Reconnect Monitor via USB-C or USB-B:
   • Some features, like EQ or lighting control, may require a USB connection between your PC and the monitor (not just HDMI/DisplayPort).
   • Make sure the USB-B upstream cable is connected from the monitor to your PC.
      
4. Run OMEN Hub as Administrator:
   • Right-click the OMEN Gaming Hub shortcut and select "Run as administrator" to ensure it has full access to system resources.
      
5. Reinstall OMEN Gaming Hub:
   • Uninstall the app, restart your PC, and reinstall it from the Microsoft Store.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[prob2]

Hello i have tried everything you mention  nothing is working 

[VikramTheGreat]

Hi @prob2,

Thank you for letting me know, 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support