-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- custom eq

Create an account on the HP Community to personalize your profile and ask a question
06-30-2025 08:08 AM
Hi @prob2,
Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.
Take care and have a good day
HP Support
Irfan_06-Moderator
I am an HP Employee
07-02-2025 10:17 AM
Hi @prob2,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
I understand you're unable to use the custom EQ (equalizer) settings in OMEN Gaming Hub for your OMEN Transcend 32 (31.5" UHD 240Hz OLED) monitor. Here are a few steps and resources that can help:
Troubleshooting Steps
- Update OMEN Gaming Hub:
- Ensure you're using the latest version of OMEN Gaming Hub from the Microsoft Store.
- Ensure you're using the latest version of OMEN Gaming Hub from the Microsoft Store.
- Check Monitor Firmware:
- Visit the OMEN Transcend 31.5 inch UHD 240Hz OLED Gaming Monitor - OMEN Transcend 32 Software and Driver Downl... to see if a firmware update is available for your monitor.
- Visit the OMEN Transcend 31.5 inch UHD 240Hz OLED Gaming Monitor - OMEN Transcend 32 Software and Driver Downl... to see if a firmware update is available for your monitor.
- Reconnect Monitor via USB-C or USB-B:
- Some features, like EQ or lighting control, may require a USB connection between your PC and the monitor (not just HDMI/DisplayPort).
- Make sure the USB-B upstream cable is connected from the monitor to your PC.
- Run OMEN Hub as Administrator:
- Right-click the OMEN Gaming Hub shortcut and select "Run as administrator" to ensure it has full access to system resources.
- Right-click the OMEN Gaming Hub shortcut and select "Run as administrator" to ensure it has full access to system resources.
- Reinstall OMEN Gaming Hub:
- Uninstall the app, restart your PC, and reinstall it from the Microsoft Store.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support
07-04-2025 02:53 PM
Hi @prob2,
Thank you for letting me know,
Please help us with your HP unit serial number or the product number in a private message for further assistance.
Here is the link to find the product Serial number: - Click here
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
VikramTheGreat
HP Support