earphone problems in windows 10

[Eeckhout]

Hello,

How can I fix the problem with my earphone and speakers.

After the upgrade from windows 8 to windows 10 I can't select in the install audio menu to get audio from the earphone jack.

There is only a "nvidia output at hdmi connector".

Windows never detects when i plug in the earphone or speaker in the jack .

There is no possibility to reinstall the audio drivers from the HP page because I can't select windows 10 (only windows 8 or 8.1) 

Thanks for al the help

Bruno

[asmita6658]

Hi @Eeckhout

Welcome to the HP Support Community. 

Try these steps -

Step 1 Run Audio troubleshooter - 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try updating the computer using these steps -

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

If the issue still persists, download and install the driver from this link.

Hope this helps! Keep me posted. 

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