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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- earphone problems in windows 10

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07-18-2019 08:15 AM
Hello,
How can I fix the problem with my earphone and speakers.
After the upgrade from windows 8 to windows 10 I can't select in the install audio menu to get audio from the earphone jack.
There is only a "nvidia output at hdmi connector".
Windows never detects when i plug in the earphone or speaker in the jack .
There is no possibility to reinstall the audio drivers from the HP page because I can't select windows 10 (only windows 8 or 8.1)
Thanks for al the help
Bruno
07-21-2019 02:30 AM
Hi @Eeckhout
Welcome to the HP Support Community.
Try these steps -
Step 1 Run Audio troubleshooter -
1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
Step 2 Re-install the Audio drivers -
1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer.
Also, try updating the computer using these steps -
Step 3 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 4 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue still persists, download and install the driver from this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee