expensive all in one with ***bleep*** sound

[pymkatz]

🍋just got my new $1800 27 inch aio and cannot hear audio.two years ago i got a 27 in aio and two weeks ago got dreaded blue screen unable to boot or repair. that had great audio.

im very upset(not to mention that this has win 11 and i hate it)

anyway looking for recommendation to get external wired preferable speaker with a subwoofer. help anyone?

[Anand_Andy]

Hi @pymkatz,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does an external headphone support audio?

While you respond to that please try the below steps:

Update the BIOS & Audio drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Sart button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant in Windows 11

 Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[pymkatz]

ok saw about 10 dl but dl the 4 realteks .unistalled driver after .restarted and nope still low at maximum.i just think this machine is crap not like the one i bought from hp in july of 2020 which suffered the BSOD.

i ended up buying logitech z 623 speakers for $170 on top of the $1800 for machine..

my last 4 purchases  have been hp but this is the last one ill ever buy