hp 24fw with audio 24 inch display - no sound

[vantrav]

I have 2 24 inch monitors with audio linked to my laptop via a docking station. i have run the audio cable from just one of my monitors to the docking station. the sound only comes out of my laptop and not the monitor. the only 2 choices i have for audio is: Speakers (USB Audio) or Speakers (conexant ISST Audio) I have tried both options and in all cases the sound comes out of my laptop and not the monitors. What am i missing?

[The_Fossette]

@vantrav,

I reviewed your post and I understand that you are not getting audio from the monitor speakers.

Don’t worry, I assure you I will try my best to get this sorted.

What cable are you using to connect the monitor and the commuter? (HDMI or VGA)

Have you installed the monitor drivers?

While you answer that, I recommend you connect the cable from the monitor directly to the computer and check whether you are getting sound from the monitor speakers.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[vantrav]

Thank you for the support. I am using the HDMI cable. When i plug it into my laptop then the sound works. When i plug it into my docking station the sound converts to my laptop speaker.

[praveen196]

@vantrav

Thank you for the update.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please refer to the below link to troubleshoot the HDMI Display and Sound Issues (Windows)

https://support.hp.com/in-en/document/c01186408

Have a nice day!!