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HP Recommended
pavilion a1637c
Microsoft Windows 7 (64-bit)

after several hours of a power outage we lost audio to our desktop, even tho it was powered off.

already went thru all the on line help steps and no success.

1 REPLY 1
HP Recommended

@Avalon2011,

 

Welcome to the HP Support Community!

 

I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

 

Here is how it is done.

 

Download link: https://support.hp.com/in-en/drivers

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.