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‎04-22-2020 11:22 AM

HP Recommended
Product: HP Envy AIO 4n3108r
Operating System: Microsoft Windows 10 (64-bit)

My HP AIO Desktop 4N3108R has lost its connection to the audio ( Bang & Olufsen), and no longer detects the Audio, Microphone. Now the iTunes music no longer works, the Cortana doesn't respond. All this after a recent UPDATE !
The HP 27" AIO was expensive, YET it didn't come with recovery disks (flash drives) . I ran the HP troubleshooter and IT could not find the problem. it only states "device not detected" with no help.
Please send me a download for recovery, because I am shaken that HP provides zero recovery with its products.

1 REPLY 1

‎04-25-2020 09:42 AM

HP Recommended

@HarryTC
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, let's install Realtek High-Definition Audio Driver (Windows 10 v1909)

Click here: https://support.hp.com/in-en/drivers/desktops to download the new audio driver for your computer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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