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HP ENVY 23-d065 TouchSmart All-in-One Desktop PC

speakers not showing up after reset.

1 ACCEPTED SOLUTION

Accepted Solutions
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DID YOU TRY THE W10 IDT BEATS AUDIO DRIVER I POSTED EARLIER?

 

THE W8.1 DRIVER WON'T WORK ON W10.

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6 REPLIES 6
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The IDT audio drivers are listed under the 8.0 drivers for your system

https://support.hp.com/ca-en/drivers/selfservice/hp-envy-23-d000-touchsmart-all-in-one-desktop-pc-se...

 

Before installing them see if Microsoft can find the correct drivers.  I assume you are using external speakers connector to the audio jack and NOT speakers built into an HDMI Monitor

 

Bring up device manager.  Look for the audio device and delete it putting a {X} in the "remove driver" option.  Then click the "Scan for news hardware"

 

If that does not work then download the 8.0 driver for the audio chip

 

If using speakers on the Monitor then go to the NVidia web site and have it find the latest drivers.

 

Regards


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Hi, @murph1599 

 

Usually if you install the W10 IDT audio driver from a newer model AIO desktop and restart the PC, that will get the sound to work again.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

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I HAVE THE HP ENVY 23 ALL IN ONE WITH BEATS AUDIO BUILT IN. SOUND WAS GREAT TILL I DID A RESET. IT CAME WITH 8 OR 8.1 AND I DID THE FREE W10 UPGRADE SOMETIME AGO. MY PC WAS RUNNING SLOW EVEN THOUGH I HAVE VERY FAST SPECTRUM SPEED TEST SO I DID A RESET FROM THE CLOUD W10 NOW I HAVE NO SOUND. I HAVE RUN SEVERAL TROUBLESHOOTERS , TRIED TO DOWNLOAD OR UPDATE DRIVERS WITH NO LUCK AND WHEN I GO TO SETTINGS AND SOUND IT SAYS NO AUDIO DEVICE INSTALLED.

HP Recommended

DID YOU TRY THE W10 IDT BEATS AUDIO DRIVER I POSTED EARLIER?

 

THE W8.1 DRIVER WON'T WORK ON W10.

HP Recommended

thank you Paul....i clicked on your link and downloaded that driver and i have my sound back....Yay  !!!

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You're very welcome. 

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