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- HP Community
- Desktops
- Desktop Audio
- lost sound device (built in speakers) when i reset my hp env...

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02-10-2022 11:41 AM
speakers not showing up after reset.
Solved! Go to Solution.
02-10-2022 12:04 PM
The IDT audio drivers are listed under the 8.0 drivers for your system
Before installing them see if Microsoft can find the correct drivers. I assume you are using external speakers connector to the audio jack and NOT speakers built into an HDMI Monitor
Bring up device manager. Look for the audio device and delete it putting a {X} in the "remove driver" option. Then click the "Scan for news hardware"
If that does not work then download the 8.0 driver for the audio chip
If using speakers on the Monitor then go to the NVidia web site and have it find the latest drivers.
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02-10-2022 12:13 PM
Hi, @murph1599
Usually if you install the W10 IDT audio driver from a newer model AIO desktop and restart the PC, that will get the sound to work again.
6.10.6504.0
02-10-2022 03:10 PM
I HAVE THE HP ENVY 23 ALL IN ONE WITH BEATS AUDIO BUILT IN. SOUND WAS GREAT TILL I DID A RESET. IT CAME WITH 8 OR 8.1 AND I DID THE FREE W10 UPGRADE SOMETIME AGO. MY PC WAS RUNNING SLOW EVEN THOUGH I HAVE VERY FAST SPECTRUM SPEED TEST SO I DID A RESET FROM THE CLOUD W10 NOW I HAVE NO SOUND. I HAVE RUN SEVERAL TROUBLESHOOTERS , TRIED TO DOWNLOAD OR UPDATE DRIVERS WITH NO LUCK AND WHEN I GO TO SETTINGS AND SOUND IT SAYS NO AUDIO DEVICE INSTALLED.