my mic

[ahmed256256378]

So i have a hp laptop and i tried everything and the mic is still not working and im sure that its a hardware issue but i ran out of warranty what can i do

[Max3Aj]

@ahmed256256378, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your microphone stops working, especially if you're confident it's a hardware issue and your warranty has expired. Let's walk through a few steps to confirm the issue and explore your options:

Even if you suspect a hardware fault, it's worth double-checking the following:

Check Sound Settings

• Go to Settings > System > Sound.
• Under Input, make sure the correct microphone is selected.
• Click Device Properties and ensure the volume is turned up and not muted.

Run HP Hardware Diagnostics

HP provides a built-in tool to test hardware components:

• Restart your laptop and press F2 repeatedly to enter HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Audio > Microphone Test.
• Follow the on-screen instructions.

Update or Reinstall Audio Drivers

• Open Device Manager.
• Expand Audio inputs and outputs.
• Right-click your microphone and choose Update driver.
• Alternatively, uninstall the device and restart your PC to reinstall it automatically.

You can also use HP Support Assistant to check for driver updates: HP Support Assistant | HP® Support
 

If the issue persists, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support