new hp and i cant figure out how to get the sound to come out of speakers

[Lena72]

just got this new desktop and set it up today.  everything works perfectly except the sound.  It is not coming out of the speakers.  spent hours with tech support and they dont seem to know what they are doing.  Any ideas out there?

[VikramTheGreat]

Hi @Lena72,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your new HP desktop is working perfectly except for no sound from the speakers, even after hours with tech support, let’s go through a focused checklist to resolve this, especially since it’s a fresh setup.

Steps to Fix No Sound on New Desktop

1. Check Default Playback Device

• Right-click the speaker icon in the taskbar > Sound settings.
• Under Output, make sure the correct device (e.g., Speakers – Realtek Audio or Bang & Olufsen) is selected.
• Click Test to verify sound output.

2. Run HP Audio Check

• Download and run HP PC Hardware Diagnostics:
  👉 HP PC Hardware Diagnostics | HP® Support
• Use the Audio Test to check speaker functionality.

3. Update or Reinstall Audio Drivers

• Go to Device Manager > Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek, Bang & Olufsen) > Update driver.
• Or uninstall it and restart your PC to reinstall automatically.

You can also manually download the latest driver from:
👉 Official HP® Drivers and Software Download | HP® Support

4. Check Physical Connections

• If using external speakers:
  • Ensure they’re plugged into the correct green audio jack.
  • Try a different speaker or headphone to rule out hardware issues.

5. Disable Audio Enhancements

• Go to Sound settings > Device properties > Additional device properties.
• Under the Enhancements tab, check Disable all enhancements.

6. BIOS Audio Settings

• Restart and press F10 to enter BIOS.
• Check if the Audio Device is enabled under Advanced > Device Configuration.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat