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‎02-27-2026 08:19 AM

HP Recommended
Operating System: Microsoft Windows 11

no audio device installed

1 REPLY 1

‎03-01-2026 12:05 PM

HP Recommended

Hi @ALOYCE1,
 
Welcome to the HP Support Community!

Thanks for reaching out!


Sorry for the inconvenience caused and don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

 

  • The exact HP model and product number of your PC 

Troubleshooting Steps to Try

  • Check Device Manager
    Open Device Manager and look under “Sound, video and game controllers.” Do you see your audio device listed, or is it missing/disabled?
  • Run Windows Audio Troubleshooter
    Go to Settings > System > Troubleshoot > Other troubleshooters and run the audio troubleshooter.
  • Update/Reinstall Audio Drivers
    Visit HP’s support site for your specific model and download the latest audio driver. If the device is missing, try reinstalling the driver manually.
  • Enable Audio in BIOS
    Sometimes the audio controller can be disabled in BIOS. Restart your PC, enter BIOS setup, and check if the audio device is enabled.
  • Check Windows Services
    Press Win + R, type services.msc, and ensure that “Windows Audio” and “Windows Audio Endpoint Builder” services are running.
  • Test with External Audio
    Try plugging in headphones or external speakers to see if the system detects them.

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World.  

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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