no more sound in my speakers

[Jpx1]

Hello,
( Env: W10
HP desktop PC Phoenix h9-1210ef Bios 7.14
Beats Audio
Logitech Z200 speakers )

Following a serious technical problem (blue screen !!) I had to reinstall W10 Family 22H2 but I no longer have sound !!
I have small logitech speakers connected to the sound jack plug behind the pc (round plug) I of course had sound before reinstalling W10.

1) When I go to the device manager, I have:

> In Sound, video and game controllers

> AMD High Definition Audio

a) Note: In properties, it shows me "This device is working correctly"

b) When I update the driver, it shows me that the best driver is already installed..."

2) and when I go to SETTINGS/system/sound, I have:

>SOUND

>Output

No output device was found!!!???

and in main volume:

I no longer have access to the cursor

(speaker with a cross on the left) (on the right: 0)

I do troubleshooting, it shows me "What devices do you want to troubleshoot" and shows me a list "AMD digital output - High definition Audio device the connector for this device is on the HDMI connector" ??? while I do not have an HDMI connection on my PC ???? I do not don't understand anything!!!

and of course in the taskbar at the bottom right, I have the speaker icon with a white cross on a red circle and when I hover over it, it shows me "No audio output device is enabled"

Notes:

1) Is it a generic W10 sound driver that it installs because when I bought my speakers, I don't remember which driver was installed..., I connected them directly (they are Plug and play) and it worked.
of course I tried my speakers on another PC, they work very well!! I connected them directly and as I said, they must use a generic sound driver??
2/ or Is it the sound card driver??? Beats Audio

I went to your site to look for drivers, it tells me that for the PC I have, I have to look for the equivalent in the HP Pavilion...but it shows me "No drivers available.."

Could you help me please, I don't really know what to do anymore! :-(( because I've been racking my brains for almost a week with this very very weird problem!!! 😞 :?:
Thank you VERY MUCH ;-))

[Paul_Tikkanen · Accepted solution]

Hi:

You probably need to install the W10 IDT audio driver.

Tempo High-Definition Audio Driver (Original IDT)

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

Restart the PC after installing the driver.

[Jpx1]

Merci infiniment , vous m'avez sauvé la vie !!!
Je galérais avec ce problème depuis plus d'une semaine !!!
Encore mille fois Merci !!!!!

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.