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foxhurley
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no sound on envy 23 after windows 10 update

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hp envy 23
Microsoft Windows 10 (64-bit)

i have absolutly no sound on my desk top envy 23 after the windows 10 update can find any fix not a happy camper once again with microsoft 

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asmita6658
HP Support Agent
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@foxhurley

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the audio. 

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and Fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

Also, try updating the computer -


Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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Tearingouthair
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I followed Asmita's advice below and it was totally useless. Where else should I look?

Budrudesill
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No it did not!!!!!!

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