no sound

[Teripow]

My sound is no longer available,

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your PC?

Use this guide to find that information...

https://support.hp.com/us-en/document/c01492484

[Rene19]

HP ENVY All-in-one 27-b250nd

serial number [edit]

[Paul_Tikkanen]

Hi:

The only suggestion I can offer, would be to update the audio driver to the latest version, and restart the PC.

6.0.8710.1      Nov 18, 2019

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100140.exe

1. Download the file by clicking the link above, and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

[way2anand]

Try this. It worked with me. The error is due to a Microsoft update of the Intel drivers. Mine is a similar All-in-one

• Open Device Manager (Open the start menu, type Device Manager and press enter) and select System Devices (close to the end of the list).
• Locate Intel Smart Sound Technology driver (SST).
• Right-click and select Update Driver from the pop-up menu.
• Choose browse my computer for driver software and then Let me pick from a list of available drivers on my computer and select High Definition Audio.
• Click Next.
• Intel Smart Sound Technology (SST) driver will disappear and you should have Audio back.