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Teripow
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no sound

HP Recommended
HP Envy All-In-One
Microsoft Windows 10 (32-bit)

My sound is no longer available,

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Paul_Tikkanen
Level 21
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HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/c01492484

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Rene19
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HP Recommended

HP ENVY All-in-one 27-b250nd

serial number [edit]

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Paul_Tikkanen
Level 21
Level 21
129,387 119,564 19,531 29,860
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HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the audio driver to the latest version, and restart the PC.

 

6.0.8710.1      Nov 18, 2019

 

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100140.exe

 

1. Download the file by clicking the link above, and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

2. Double-click the downloaded file and follow the on-screen instructions.

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way2anand
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HP Recommended

Try this. It worked with me. The error is due to a Microsoft update of the Intel drivers. Mine is a similar All-in-one

  • Open Device Manager (Open the start menu, type Device Manager and press enter) and select System Devices (close to the end of the list).
  • Locate Intel Smart Sound Technology driver (SST).
  • Right-click and select Update Driver from the pop-up menu.
  • Choose browse my computer for driver software and then Let me pick from a list of available drivers on my computer and select High Definition Audio.
  • Click Next.
  • Intel Smart Sound Technology (SST) driver will disappear and you should have Audio back.
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