-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Desktops
- >
- Audio
- >
- no sound
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

no sound
01-28-2020 01:11 PM

My sound is no longer available,
01-28-2020 01:28 PM

Hi:
What is the full model number or product number of your PC?
Use this guide to find that information...
01-29-2020 07:05 AM

Hi:
The only suggestion I can offer, would be to update the audio driver to the latest version, and restart the PC.
6.0.8710.1 Nov 18, 2019
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100140.exe
1. Download the file by clicking the link above, and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).
2. Double-click the downloaded file and follow the on-screen instructions.
02-07-2020 11:10 PM

Try this. It worked with me. The error is due to a Microsoft update of the Intel drivers. Mine is a similar All-in-one
- Open Device Manager (Open the start menu, type Device Manager and press enter) and select System Devices (close to the end of the list).
- Locate Intel Smart Sound Technology driver (SST).
- Right-click and select Update Driver from the pop-up menu.
- Choose browse my computer for driver software and then Let me pick from a list of available drivers on my computer and select High Definition Audio.
- Click Next.
- Intel Smart Sound Technology (SST) driver will disappear and you should have Audio back.

Didn't find what you were looking for? Ask the community