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- Desktop Audio
- no speakers or headphones are plugged in

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08-22-2017 08:28 PM
lost my sound after reinstall of windows 10, tried drivers, install and uninstall. nothing
Solved! Go to Solution.
08-23-2017 06:38 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand there's no sound from the speakers after the windows 10 was reinstalled,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you update the drivers using the HP website?
(Click here to download and install, if you haven't done that yet)
While you do that or if you've done it and yet the issue persists,
Try the below steps after you download this driver: Click here to download
Go to the device manager and click to expand the Sound, video, and game controllers device category.
1. Select IDT High Definition Audio CODEC under that category.
2. Select Driver tab.
3. Click Update Driver... button.
4. Select -> Browse my computer for driver software.
5. Select -> Let me pick from a list of device drivers on my computer.
6. Select High Definition Audio Device (Not IDT High Def... this is important.) and click Next.
A warning message may appear but click Yes.
7. Windows has successfully updated your driver software.
8. Restart the PC.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
08-24-2017 04:21 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
Riddle_Decipher
I am an HP Employee