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‎02-14-2020 11:12 AM

HP Recommended
Product: HP Slimline Desktop - 290 - a0009na
Operating System: Microsoft Windows 10 (64-bit)

Speakers do not mute when headphones plugged in front jack. Tried Windows 'Troubleshoot sound problems', including uninstalling audio drivers and re-starting PC to reinstall them

Desktop Product number 6WQ84EA#ABU

Help please!

1 REPLY 1

‎02-17-2020 10:27 AM

HP Recommended

@mrlongest,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the sound is also playing from the speakers when a headphone is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

1. Go into Control Panel, then Sound.
2. Look for the Recording tab.
3. Select your microphone/headset as the default device, and press OK.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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