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speakers do not mute when headphones plugged in

HP Recommended
HP Slimline Desktop - 290 - a0009na
Microsoft Windows 10 (64-bit)

Speakers do not mute when headphones plugged in front jack. Tried Windows 'Troubleshoot sound problems', including uninstalling audio drivers and re-starting PC to reinstall them

Desktop Product number 6WQ84EA#ABU

Help please!

HP Support Agent
HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community!


I reviewed your post and I understand that the sound is also playing from the speakers when a headphone is connected.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.


1. Go into Control Panel, then Sound.
2. Look for the Recording tab.
3. Select your microphone/headset as the default device, and press OK.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!





I am an HP Employee

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