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- the bluetooth is not working in my pc

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09-19-2025 08:08 AM
my Bluetooth is not working in pc, when I open the Bluetooth and then I'm pairing any audio devices, so that will be close immediately.
please resolve my problem
thank you
09-21-2025 12:02 PM
@DESKTOP-1TQ5UT1, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your Bluetooth that turns off!
We're thrilled to have the opportunity to assist you and provide a solution.
I can imagine how frustrating it must feel when your Bluetooth turns off right when you’re trying to enjoy music or connect your device. Let’s try a few steps to bring it back to life:
Restart Bluetooth services
Press Windows + R, type services.msc, and hit Enter.
Find Bluetooth Support Service, right-click → Restart.
Make sure its Startup type is set to Automatic.
Update or reinstall drivers
Open Device Manager → expand Bluetooth.
Right-click your adapter → Update driver.
If it still misbehaves, uninstall the driver and restart—Windows will reinstall it fresh.
Check power settings
Go to Device Manager → Bluetooth adapter → Properties → Power Management.
Uncheck Allow the computer to turn off this device to save power.
Run the built-in troubleshooter
Settings → Update & Security → Troubleshoot → Additional troubleshooters → Bluetooth.
After trying these, test pairing your audio device again.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee