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gregorikos
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Message 1 of 6
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there in no audio device visible

HP Recommended
Microsoft Windows 10 (64-bit)

Hi, I bought this desktop recently and there is no sound at all. I tried to download the audio driver automatically, manually, I´ve updated the windows / no results. I only get this text: ´There was a problem installing the drivers`. For the system there is no audio card installed at all. What else can I try...

5 REPLIES 5
Prométhée
Level 16
10,185 10,042 1,030 3,479
Message 2 of 6
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HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 

Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





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gregorikos
Author
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Message 3 of 6
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HP Recommended

Here are some more details:

 

HP Omni 27 - 1000ed Desktop PC

[Personal Information Removed]

Windows 10 Home (21H1)

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Prométhée
Level 16
10,185 10,042 1,030 3,479
Message 4 of 6
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HP Recommended

https://support.hp.com/us-en/drivers/selfservice/hp-omni-27-1000-desktop-pc-series/5186974/model/523...

 

please clarify/confirm
You say you just bought it, it is possible from the product page, to have only drivers for windows 7 or 8 here

so it is not brand new, it is mentioned in your windows 10 message
you may not have the correct driver


just try the drivers here, may be enough:
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 

Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





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gregorikos
Author
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Message 5 of 6
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HP Recommended

Indeed, they had only drivers for win 7, 8

I've installed the other drivers, it helped thank you

 

 

 

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Prométhée
Level 16
10,185 10,042 1,030 3,479
Message 6 of 6
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HP Recommended

Hi @gregorikos 

if your problem is solved, please mark the solution, it may help others


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 

Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
Desktop-Knowledge-Base





Was this reply helpful? Yes No
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