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09-03-2020 04:57 PM
After installing the update, two messages appeared in the history: one says the update was installed, and the other says "unknown installation." Are there two copies of the update installed? Could it cause any problems?
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09-06-2020 02:51 PM - edited 09-06-2020 02:51 PM
Welcome to the HP support community.
Update the Bios, chipset and audio drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
09-07-2020 10:50 AM
Thank you for helping me.
I did use the HP Support Assistant to install this Realtek driver update. The messages I received after installation are in the History of the Software and Drivers option. My question is whether two copies of the update were installed, and if so, if it could cause any problems.