while using doxy.me, the program cannot find my internal microphone

[sms2013]

while using doxy.me on google chrome, the program cannot find my internal microphone on my hp-all-in-one desktop 

[A_Gayathri · Accepted solution]

Hi @sms2013,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the internal microphone on your HP All-in-One desktop while using Doxy.me on Google Chrome, here are some steps you can try to troubleshoot the problem:

Check Microphone Settings:

• Make sure the microphone is not muted.
• Open the system sound settings and ensure that the correct microphone is selected as the default recording device.

Browser Settings:

• Check Google Chrome settings to make sure that the correct microphone is selected.
• In the Chrome address bar, enter chrome://settings/content/microphone to access microphone settings. Ensure that Doxy.me is allowed to access your microphone.

Doxy.me Settings:

• Check the microphone settings within the Doxy.me application.
• Look for a microphone icon or settings option within the Doxy.me interface to confirm that the correct microphone is selected.

Browser Permissions:

• Ensure that Google Chrome has permission to access your microphone.
• In Chrome, click on the lock icon in the address bar (next to the website URL), and make sure that the microphone is set to "Allow."

Browser Extensions:

• Disable any browser extensions that might interfere with microphone functionality.
• Some extensions can block or limit access to certain features, so try disabling them one by one to identify the culprit.

Driver Update:

• Check if there are any driver updates available for your internal microphone. Visit the HP support website and download the latest audio drivers for your specific model.

Restart Chrome and Computer:

• Sometimes, simply restarting Chrome or your computer can resolve temporary issues.

Test Microphone Outside Doxy.me:

• Use another application or website to test your microphone outside of Doxy.me. This can help determine if the issue is specific to Doxy.me or if there's a broader problem.

Doxy.me Support:

• If the issue persists, reach out to Doxy.me support for assistance. They may have specific recommendations or solutions for microphone-related problems on their platform.

Operating System Settings:

• Check the sound settings in your operating system (e.g., Windows or macOS) to ensure that the microphone is recognized and configured correctly.

I hope this helps. 

Take care and have a good day.-

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