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‎07-06-2021 02:52 AM

HP Recommended
Product: HP ProOne 400
Operating System: Microsoft Windows 8.1 (64-bit)

smart check : fialed

failure id : RUBXGF-)))AMS-NS136J-60D303

pls. suugest what to do , next ?

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1 person had the same question
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Accepted Solutions

‎07-06-2021 05:43 AM - edited ‎07-06-2021 05:44 AM

HP Recommended

That warning is to advise that the hard drive is about to fail or already has.  If the PC is still working, then stop.  Do not do anything else with this and prepare to replace the hard drive NOW.

Please post the rest of model number for this PC, using a different PC, as there are 14 models in that line. 

There is at least a "G + number"

Since you are listing Windows 8.1 as the OS, it will make things more difficult.  That model might be supported for download of the hard drive image from here., since some of those models are listed as a Business PC.  Do this search from a different PC.

https://support.hp.com/us-en/document/c05115630

 

After the drive is replaced, there may be a way to retrieve some data from the old drive, but after this old drive is replaced.

 


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‎07-06-2021 05:43 AM - edited ‎07-06-2021 05:44 AM

HP Recommended

That warning is to advise that the hard drive is about to fail or already has.  If the PC is still working, then stop.  Do not do anything else with this and prepare to replace the hard drive NOW.

Please post the rest of model number for this PC, using a different PC, as there are 14 models in that line. 

There is at least a "G + number"

Since you are listing Windows 8.1 as the OS, it will make things more difficult.  That model might be supported for download of the hard drive image from here., since some of those models are listed as a Business PC.  Do this search from a different PC.

https://support.hp.com/us-en/document/c05115630

 

After the drive is replaced, there may be a way to retrieve some data from the old drive, but after this old drive is replaced.

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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