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1720-SMART Hard drive detects imminent Failure

HP Recommended
HP all in one 1720
Microsoft Windows 10 (64-bit)

I have an all in one HP model 24-go14 .  It wont reboot to the screen.  I have to press the start button then the F1 button to get back to my desk top.  the only error I see is the 

1720-SMART Hard Drive detects imminent failure

Failing Drive SATAO

Failing Attribute:  # BB.

Level 16
Level 16
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The disk is failing - or perhaps by now, has failed.


The main disk, sometimes referred to as "Disk 0", is where your local data is kept and where the Windows Operating system is located.


When the disk fails - goes bad - dies - the computer cannot be used until the disk is replaced.


Assuming you have kept up with your backups, that is, you make regular copies of your most critical data to someplace other than the computer (cloud, USB stick, backup server, for example),  the process of replacing the disk is less painful in that once you have a new disk installed in the computer and Windows is loaded onto that disk, you can recover your data / files from your backups.


If you plan on doing the Recovery work yourself, the following information can be helpful.


How to replace the disk:

 Hard Drive Replacement Instructions


Part Surfer information (part numbers)

Part Surfer - en - V8P87AA





 Open PartSurfer

  • Select your Country
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
  • N/A means the part is not carried / offered for purchase by HP.

Parts marked as available for purchase might be available from:  HP Parts Store


Use your search engine to find the part number at your favorite online store.


From your computer's Software and Drivers support website

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)



Reference and Resources – Places to find help, solve problems, and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP All-in-One - 24-g014 (Touch) (ENERGY STAR)


Open Support Home

Enter the name of your device


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