• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP xw4400 Workstation
Microsoft Windows 7 (64-bit)

i have update my processor from 

Intel® Core™2 Duo Processor E6300
To

Intel® Core™2 Quad Processor Q6600

and i try to update my bios and still have the same problem 
please help me

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the HP Quickspecs for your workstation.

 

The supported processors are listed on page 3.

 

http://isvpatch.external.hp.com/HPPTF/drvlib/docs/xw4400.pdf

 

No Q6xxx quad core processors are supported, which is why you are getting that error, and there are no microcode updates that provide support for quad core processors.

 

The QX6700 is supported.

 

If you want the error to go away, you will have to install one of the supported processors listed.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the HP Quickspecs for your workstation.

 

The supported processors are listed on page 3.

 

http://isvpatch.external.hp.com/HPPTF/drvlib/docs/xw4400.pdf

 

No Q6xxx quad core processors are supported, which is why you are getting that error, and there are no microcode updates that provide support for quad core processors.

 

The QX6700 is supported.

 

If you want the error to go away, you will have to install one of the supported processors listed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.