• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Pavilion Desktop
Microsoft Windows 10 (64-bit)

I recently pulled out my semi-old desktop (2 years old) and tried to get some games running on it. It had a few problems in a row. First, when I was copying files from a flash drive to it, I got blue screened. It said it was going to send an error report, but made no progress on that after a while so I force shut down.

 

Afterwards, it seemed to work fine but randomly shut down after I left it alone for ~30 minutes. When I tried to reboot, I got the 2:2 error beeps, and further attempts to reboot resulted in power and fans being on, but no power to my keyboard or mouse and nothing to my display.

 

HP's site said that the beep meant I needed to recover my BIOS, so I followed their instructions (https://support.hp.com/us-en/document/c04126730) and got to the initial screen. However, it crashed or something because right now there is no power to mouse or keyboard and nothing on the display. The power light is blinking rapidly (white) and it sounds like something is repeatedly trying to start but nothing is happening.

 

Some of the results I've found online tell me to restart, but they're mostly for laptops so I'm not sure if I should.

1 REPLY 1
HP Recommended

@ac302 

 

The beep codes are described in this HP thread:  https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001

 

IF you look at the 2:2 code, you will see it says "no recovery is available" -- meaning, that BIOS recovery is not going to work.

 

You would have to see about getting a replacement BIOS for this PC.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.