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Alex8604
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2009m moniter going to sleep and not turning on

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Hp 2009m

Ok so I have my PC and everything set up. I am connected to the monitor but when I turn the pc on the monitor goes to sleep. Is the pc the problem or the monitor

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praveen196
HP Support Agent
HP Support Agent
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@Alex8604 Welcome to HP Community!

 

I understand that the 2009m moniter going to sleep and not turning on.

 

Have you tried to change the power cables and display cables?

 

I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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