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‎11-18-2020 03:30 AM

HP Recommended
Product: compaq 8200 elite small form factor
Operating System: Microsoft Windows 10 (64-bit)

XL510AV Compaq 8200 elite small form factor 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2020 12:15 PM

HP Recommended

To answer the question, start tapping Esc and then turn it on.

 

If the hard drive failed the Diagnostics, then it needs to be replaced.  That will also mean the Windows and other software will need to be reinstalled.


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4 REPLIES 4

‎11-18-2020 07:47 AM

HP Recommended

It could be the boot loader is corrupted or the hard drive has failed.  Run the Diagnostics to verify the hardware

To run the Diagnostics routine, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


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‎11-18-2020 08:28 AM

HP Recommended

do i turn it on and start tapping or start tapping then turn it on?

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‎11-18-2020 08:38 AM

HP Recommended

I did the test and it failed, I assume I need a new hard drive?

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‎11-18-2020 12:15 PM

HP Recommended

To answer the question, start tapping Esc and then turn it on.

 

If the hard drive failed the Diagnostics, then it needs to be replaced.  That will also mean the Windows and other software will need to be reinstalled.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
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