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HP Recommended
HP Pavilion Gaming Desktop PC TG01-1000i (8BG55AV)
Microsoft Windows 11

Yesterday my pc crashed like 7 times and for the last time it crashed and didnt turn on again, only black screen and 3 long and 2 short beeps, i tried cleaning ram, replacing ram, but none worked

3 REPLIES 3
HP Recommended

Hi @Animan112 

 

Welcome to the HP Forum.

 

A 3:2 error code is a memory problem per this HP Site.

 

Did you try the factory memory module in both memory slots? You tried a replacement memory module.

 

Did you verify the replacement memory module is compatible with your MB? An incompatible memory module will yield the same error.

 

It is also possible you may have: a CPU memory controller problem or a memory slot problem.

 

Have a local PC Tech check if you are out of warranty. Contact HP Support if in warranty.

 

Regards

 

 

 

 

HP Recommended

Yes i tried all of what you said

HP Recommended

Hi @Animan112 

 

It sounds like you have a memory slot problem or a CPU memory controller problem if all sticks of, known good memory, installed in each memory slot, one at a time, yield the same results.

 

It is very difficult to troubleshoot hardware problems in a Forum.

 

The chance of having multiple sticks of faulty memory would be pretty low, but possible. This is all based on the fact you have been correctly installing the memory to check for a good POST.

 

Disconnect any HDDs, SSDs and unnecessary peripherals . You may have an Intel "F" CPU so it is not possible to try onboard graphics in this instance.

 

Contact HP if in warranty or have a local PC tech troubleshoot the PC.

 

A PC tech would swap in different components to find the bad part which could be the MB or the CPU if the memory is good, the memory slots are not damaged, and all other components are okay.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.