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04-08-2023 04:50 PM
hi so whenever I boot up my PC it would usually work, but just recently it's been saying that there is no hard disk detected, and when I did a check on the hardware diagnostics, it says not available, any reason for this? I have no clue on what to do and I've been switching the legacy and boot order around but just went back to default settings and it still did not work. I am confused on what to do
04-08-2023 08:26 PM
Please provide a specific HP Product number to check for HP Cloud Recovery options and PC specifications.
A 3FO error usually indicates the system disk has problems. HP Hardware Diagnostics is confirming this since it cannot find a system disk.
You may need to replace this disk. Then use HP Cloud Recovery to install the HP factory image if your PC supports this or reinstall W10 clean using Microsoft installation media.
You might be able to recover data on the faulty disk by connecting the faulty disk to your PC as a data disk after replacing the bad disk and installing an operating system on a new disk. Or you can connect the faulty disk to a different PC as a data drive.
This process is somewhat complex. There is no guarantee data can be recovered.
I would have a local PC Tech take a look unless your PC is still in warranty. Contact HP Support if in warranty.
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