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Deeda1
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3fo error message

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HP 18-5010

My PC will not boot up black screen with 3FO error mes safe. Tried the system diagnostics hard drive test F2, It stated smart check and short dst not installed. Put in new Hard drive and still get error messages. Tried bios update still did not fix issue. 

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Echo_Lake
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@Deeda1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a hard reset
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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