cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
313
Flag Post
HP Recommended

AIO-MS227 black screen no boot

BK232AA-ABA MS227

Hello, The power light comes on but all I have is a black screen without boot. The fan and hard drive operate. After I leave the computer on, like this, for an hour or 2 then re-start , it will usually boot, then.

Any solutions, please?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,857 14,820 642 709
Message 2 of 4
244
Flag Post
HP Recommended

AIO-MS227 black screen no boot

@mannagod

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps -

  1. Turn off the computer.

  2. Disconnect all peripheral devices and remove all USB devices and media cards.

  3. Disconnect the AC power adapter.

  4. Press and hold the power button for at least 15 seconds.

  5. Reconnect the AC power adapter.

  6. Turn on the computer.

    If the screen is still blank, continue with the next step.

Resetting the BIOS when the computer screen is blank

  1. Turn on the computer and repeatedly press the F10 key for eight seconds.

  2. Press the Down arrow three times.

  3. Press the Enter key two times.

  4. The computer restarts.
    If the blank screen issue is resolved, you are done.

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

ECHO_LAKE
I am an HP Employee

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
221
Flag Post
HP Recommended

AIO-MS227 black screen no boot

Thank you for your response Echo_Lake,

 I had aleready tried those reset steps before i posted to this forum.

I went ahead and went through them again.

Nothing happens at all when I do those reset instructions, just have a blank screen the same as before.

Tapping the F10 key:: There is no response possibly the Mboard/bios doesn't detect the usb keyboard?

Still at square one here the problem remains UNresolved.

Oddly enough, the PC WILL re-start everytime without a problem but from the "OFF" state it wont, as stated in my original post.

If there was a BIOS flash available I'd like to try that, once i finally get the PC to start.

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,857 14,820 642 709
Message 4 of 4
206
Flag Post
HP Recommended

AIO-MS227 black screen no boot

@mannagod

 

To get the answer to this question, there is no bios update available for this unit. 

 

To know more about software drive availability Click here HP Pavilion All-in-One MS227 Desktop PC.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation