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‎03-06-2022 02:35 AM

HP Recommended
Product: HP All-in-One - 23-r107a (ENERGY STAR)
Operating System: Microsoft Windows 10 (32-bit)
  • Hi I tried to restore to factory settings AIO turned off light at back says it's on but doesn't actually turn after pressing button my model is  this HP All-in-One - 23-r107a
Category:
1 REPLY 1

‎03-06-2022 09:27 AM

HP Recommended

@Dom456 -- that lamp probably indicates ONLY that the power-supply is receiving power.

It does not indicate that the computer is "on".

 

I recommend that you take your computer, and power-cord, to a computer technician, for professional trouble-shooting, because All-In-One computers are very difficult to disassemble and to try to "part-swap" to try to fix.

 

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