• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-17-2025 02:29 AM

HP Recommended
Operating System: Microsoft Windows 11
As we have purchased more than 10 systems in the last 2/3 months. In one system we are facing issues while rebooting the system. During the system reboot its saying Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again. 
 
We are stuck on this screen and unable to move to the next screen. Could you please review and suggest why this is happening and what solution we can apply over here.
 
Category:
1 REPLY 1

‎01-17-2025 08:42 PM - edited ‎01-17-2025 08:55 PM

HP Recommended

Greetings @ksandeep 

 

Welcome back to the Forum.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

I've had this problem happen on occasion over the last few years.

 

You should be able to sign in using the system setup password.

 

Then reset the PIN in Settings>Accounts>Sign-in options.

 

A repetitive PIN sign in problem might be a TPM issue.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.