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Locked

‎05-24-2022 01:46 PM

HP Recommended
Operating System: Ubuntu LTS

Hello I have an HP laptop, purchased last year (2021). I have installed Ubuntu on laptop but have forgotten the password. I need to reset the password or reinstall Ubuntu which I have saved to a flashdrive. I am unable to access the Boot/Grub menu. I have tried the shift key, esc, F2,F10, F11, F12. I cannot access menu without a password. Any help would be appreciated. Thank you, Teresa

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1 REPLY 1

‎05-24-2022 01:54 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
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