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HP Recommended
HP Pavilion p6127uk
Microsoft Windows 10 (64-bit)

the F keys suggested by the HP start up screen do not work. The Windows button +B on start up does not work.  Whe I try and access the HP support to get a BIOS down load to a USB they dont even recognise my serial number.  Now it is a much loved system 11 years old and I have just installed a 1TB SSD drive that i have cloned buut cannot get to boot.  Help anyone

2 REPLIES 2
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Well, why did you clone the operating system to a new HDD? I would think you had a problem with the current HDD or some other system problem.

 

The clone could be bad, what software did you use to clone the image, or you have a hardware problem with a 11 year old PC.

 

Have you run HP Diagnostics to check for hardware problems?

 

The primary boot disk should auto detect by the BIOS if the system is functional and the operating system image on the new disk is good.

 

Regards

 

 

HP Recommended

Hi:

 

Pressing the F9 key immediately after turning on the PC should give you the boot options menu.

 

If it isn't, unfortunately I would not know why it isn't.

 

For whatever reason they do it, HP retires support for all PC's 10 years old or more, so you will not find any support for your model anymore.

 

 

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