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HP Recommended
Pavilion Desktop 590

OS is Windows 10, but I don’t know which of the selections.

I upgraded the BIOS today, using the HP Support Assistant.

After I upgraded, it booted to the sign on screen, and I tried to put in my password. I put in the first few characters, then on the fourth character, it would not let me put that specific character in. I can put in other characters, but not that one. I thought it might be my keyboard, so I tried using the onscreen keyboard, and the same thing happened. I tried changing my password, but there is a different character in my challenge questions that it would not recognize, so I could not do that either. 

I tried to find a similar issue in support, and decided to try to revert back to the old BIOS. I used the directions to get to the proper prompt, and received an error that it could not restore the old BIOS.

[I rebooted hitting the F2 key as it was coming up to get to the HP PC Hardware Diagnostics UEFI. I went to Firmware Management, then BIOS Rollback. Error The System BIOS rollback failed. Unable to open BIOS Signature file]

I think that maybe I need to select the BIOS image, of which there is only one. But when I try to navigate to the appropriate file, I can’t figure that out.

When I checked the system information, the BIOS Date shows as 2-7-2020, rev F.41.

I did a system test from the same menu, and everything passed.

Can someone help?

I have rebooted several times, and that has not worked, completely shutting down and rebooting.

2 REPLIES 2
HP Recommended

Never mind. I did the component test for the keyboard, and it passed, with the questionable keys working fine. I exited, and then it worked. I don’t know why.

HP Recommended

@Lafinplace 

 

Content Updated

Ah! We crossed paths.

I now see you are golden again.

 

Excellent outcome.

 

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Dragon-Fur

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