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- After BIOS upgrade, some keys not recognized - unable to res...

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07-31-2020 03:32 PM
OS is Windows 10, but I don’t know which of the selections.
I upgraded the BIOS today, using the HP Support Assistant.
After I upgraded, it booted to the sign on screen, and I tried to put in my password. I put in the first few characters, then on the fourth character, it would not let me put that specific character in. I can put in other characters, but not that one. I thought it might be my keyboard, so I tried using the onscreen keyboard, and the same thing happened. I tried changing my password, but there is a different character in my challenge questions that it would not recognize, so I could not do that either.
I tried to find a similar issue in support, and decided to try to revert back to the old BIOS. I used the directions to get to the proper prompt, and received an error that it could not restore the old BIOS.
[I rebooted hitting the F2 key as it was coming up to get to the HP PC Hardware Diagnostics UEFI. I went to Firmware Management, then BIOS Rollback. Error The System BIOS rollback failed. Unable to open BIOS Signature file]
I think that maybe I need to select the BIOS image, of which there is only one. But when I try to navigate to the appropriate file, I can’t figure that out.
When I checked the system information, the BIOS Date shows as 2-7-2020, rev F.41.
I did a system test from the same menu, and everything passed.
Can someone help?
I have rebooted several times, and that has not worked, completely shutting down and rebooting.
07-31-2020 04:33 PM - edited 07-31-2020 04:45 PM
Content Updated
Ah! We crossed paths.
I now see you are golden again.
Excellent outcome.
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