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HP Recommended
HP Pavilion p7-1370t CTO Desktop PC
Microsoft Windows 10 (32-bit)

Repeated attempts at Automatic Repair takes me back to a blue screen with the msg Computer did not start properly. When I run logfiles, results show 1 root problem, but Startup Repair cannot determine cause of the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This is an older system, probably windows 7.  

 

You can do a custom install of windows 10x32 and your old files will be "saved" but you will have to re-install any licensed software as described here

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Note that Windows 10 will be activated automatically.  Licensed software like Office required a login to Microsoft account and a download but will activated.  It is possibly that some older software may not be activated.

 

[EDIT]  Did you try the "restore" where it looks for a recovery point?  

BeemerBiker_0-1643927622505.png

 

Since the problem occurred on a windows upgrade you might ask over at answers.microsoft.com 

If they sent you here then you probably tried stuff already.

If you ever do a clean install of windows I would go with 64 bit as it is  a free upgrade from 32

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 REPLY 1
HP Recommended

This is an older system, probably windows 7.  

 

You can do a custom install of windows 10x32 and your old files will be "saved" but you will have to re-install any licensed software as described here

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Note that Windows 10 will be activated automatically.  Licensed software like Office required a login to Microsoft account and a download but will activated.  It is possibly that some older software may not be activated.

 

[EDIT]  Did you try the "restore" where it looks for a recovery point?  

BeemerBiker_0-1643927622505.png

 

Since the problem occurred on a windows upgrade you might ask over at answers.microsoft.com 

If they sent you here then you probably tried stuff already.

If you ever do a clean install of windows I would go with 64 bit as it is  a free upgrade from 32

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.