After power outage, my computer will not accept my password and I know it is the correct password

[bhubpffo]

After a power outage Saturday night, I cannot get into my computer. I put in the password and I know it it correct, but it keeps telling me incorrect password. I have tried to open in Safe Mode but cannot get that to work either. 

[Dragon-Fur]

@bhubpffo 

Password Help on the Community

We can assist to the extent of providing basic information.

Community members are prohibited providing any information that can / will breach the computer's security.

NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

Start Here and work your way down the list of suggestions.

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If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

Reminders

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

HP Collection of “how-to” videos

HP Video Gallery

• Open Category Computing and Mobile Devices
• Search for “forced reset”

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NOTE:

The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously made backups of your personal data to recover your personal files and folders.

HP PCs - Change or Reset the Computer Password (Windows 10)

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

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If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

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What else?

A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.

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If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check under “Get more help”

Fix sign-in problems - Chromebook Help - Google Support

Our Policy -- Password Help on the Community

According to the Community's Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

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