• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎07-31-2022 05:38 AM

HP Recommended
Product: HP All-in-One - 24-e080na
Operating System: Microsoft Windows 10 (64-bit)

As the title says, if the PC has been shut down, i often have to unplug the plug from the mains, wait a few seconds & re-insert it.  After unplugging & re-plugging, it works first time.  It doesn't always happen, sometimes powering up on the first attempt.  

 

I have the PC plugged into an e-on power adaptor with an extension block with my external hard drives & a BD drive, that only powers the extension when the PC is powered.  When i'm experiencing the power problem, those hard drives & BD drive aren't being powered, suggesting that the PC's power block could be the problem.

 

I bought the PC pre-owned from a reputable store, & the power problem was present almost from the day i bought it, but by the time it first happened, i had already spent a few days getting all my files & software organised, so i decided to put up with it rather than getting a replacement. I'm sure it's only a problem with the PC's power cable, but does anyone else have any other suggestions?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.