After the automatically repair option screen get black out noneof shortcuts works to get out of this

[shc_16]

After the automatically repair option screen get black out noneof shortcuts works to get out of this..

[Irfan_06]

Hi @shc_16,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting up.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[shc_16]

Hey sir, 

My hp model no. Is HP 15s-gr0011AU

There is no error message is pop-up it getting into booting loop.. 

It was working fine on 9th July 2024

1st week of july the system update has been done.. 

Nothing has been changed by me.. 

[Irfan_06]

Hi @shc_16,

Thank you for sharing the above information.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[shc_16]

I have done system test through F2 no issue is shown.. I  don't know about bios setting and after automatically repair screen laptop screen getting black with movable cursor how to set up the bios then? 

[Irfan_06]

Hi @shc_16,

Please follow the step "Updating the BIOS manually from a USB flash drive (outside of Windows)" from the below link.

https://support.hp.com/us-en/document/ish_3894564-1633733-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support