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- HP Community
- Desktops
- Desktop Boot and Lockup
- After turn on the screen went blank

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1 REPLY 1
10-31-2024 04:29 PM
Hi @April182
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP PC shows a blank screen after the HP logo, and you've already tried steps from HP support, here are some additional troubleshooting steps you can take:
1. Perform a Hard Reset:
- Disconnect all external devices (USB drives, printers, etc.).
- Unplug the power cord and remove the battery (if applicable).
- Hold the power button for about 15 seconds to discharge any residual power.
- Reconnect the battery and power cord, then try turning it on again.
2. Boot into Safe Mode:
- Turn on your PC and immediately start pressing the F11 key repeatedly until the recovery menu appears.
- Select Troubleshoot, then Advanced options, and choose Startup Settings.
- Click on Restart, and once it restarts, select Safe Mode from the list.
3. Check Monitor Connections:
- If you’re using an external monitor, ensure that the connection is secure. You can try a different cable or port.
- If possible, test with another monitor to rule out a display issue.
4. Reset BIOS/UEFI Settings:
- Restart the computer and press F10 repeatedly to enter the BIOS setup.
- Look for an option to reset to default settings, usually found in the Exit menu.
5. Try a Different Boot Device:
- If you have a bootable USB drive or recovery media, try booting from that to see if the issue is with the hard drive.
6. Check for RAM Issues:
- If you're comfortable opening your PC, reseat the RAM modules. Sometimes, poor connections can cause boot issues.
7. Perform a System Restore:
- If you can access Safe Mode, try performing a system restore to a point when the PC was working correctly:
- Go to Settings > Update & Security > Recovery > Open System Restore.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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