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HP Recommended
Microsoft Windows 11

After turn on the PC the screen went blank after showing HP logo. Tried all steps from HP support still doesn’t work

1 REPLY 1
HP Recommended

Hi @April182 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP PC shows a blank screen after the HP logo, and you've already tried steps from HP support, here are some additional troubleshooting steps you can take:

1. Perform a Hard Reset:

  • Disconnect all external devices (USB drives, printers, etc.).
  • Unplug the power cord and remove the battery (if applicable).
  • Hold the power button for about 15 seconds to discharge any residual power.
  • Reconnect the battery and power cord, then try turning it on again.

2. Boot into Safe Mode:

  • Turn on your PC and immediately start pressing the F11 key repeatedly until the recovery menu appears.
  • Select Troubleshoot, then Advanced options, and choose Startup Settings.
  • Click on Restart, and once it restarts, select Safe Mode from the list.

3. Check Monitor Connections:

  • If you’re using an external monitor, ensure that the connection is secure. You can try a different cable or port.
  • If possible, test with another monitor to rule out a display issue.

4. Reset BIOS/UEFI Settings:

  • Restart the computer and press F10 repeatedly to enter the BIOS setup.
  • Look for an option to reset to default settings, usually found in the Exit menu.

5. Try a Different Boot Device:

  • If you have a bootable USB drive or recovery media, try booting from that to see if the issue is with the hard drive.

6. Check for RAM Issues:

  • If you're comfortable opening your PC, reseat the RAM modules. Sometimes, poor connections can cause boot issues.

7. Perform a System Restore:

  • If you can access Safe Mode, try performing a system restore to a point when the PC was working correctly:
    • Go to Settings > Update & Security > Recovery > Open System Restore.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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