After turn on the screen went blank

[April182]

After turn on the PC the screen went blank after showing HP logo. Tried all steps from HP support still doesn’t work

[Sneha_01]

Hi @April182 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP PC shows a blank screen after the HP logo, and you've already tried steps from HP support, here are some additional troubleshooting steps you can take:

1. Perform a Hard Reset:

• Disconnect all external devices (USB drives, printers, etc.).
• Unplug the power cord and remove the battery (if applicable).
• Hold the power button for about 15 seconds to discharge any residual power.
• Reconnect the battery and power cord, then try turning it on again.

2. Boot into Safe Mode:

• Turn on your PC and immediately start pressing the F11 key repeatedly until the recovery menu appears.
• Select Troubleshoot, then Advanced options, and choose Startup Settings.
• Click on Restart, and once it restarts, select Safe Mode from the list.

3. Check Monitor Connections:

• If you’re using an external monitor, ensure that the connection is secure. You can try a different cable or port.
• If possible, test with another monitor to rule out a display issue.

4. Reset BIOS/UEFI Settings:

• Restart the computer and press F10 repeatedly to enter the BIOS setup.
• Look for an option to reset to default settings, usually found in the Exit menu.

5. Try a Different Boot Device:

• If you have a bootable USB drive or recovery media, try booting from that to see if the issue is with the hard drive.

6. Check for RAM Issues:

• If you're comfortable opening your PC, reseat the RAM modules. Sometimes, poor connections can cause boot issues.

7. Perform a System Restore:

• If you can access Safe Mode, try performing a system restore to a point when the PC was working correctly:
  • Go to Settings > Update & Security > Recovery > Open System Restore.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support