Create an account on the HP Community to personalize your profile and ask a question
05-31-2022 05:23 AM - edited 05-31-2022 05:24 AM
That message usually indicates the hard drive has failed and needs to be replaced.
Before going further, please verify that assumption by running the Diagnostics routine.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.
BTW: the spec page for that PC indicated Windows 10 64bit
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Didn't find what you were looking for? Ask the community