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StaceyW1
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Message 1 of 6
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All in one that won't start

HP Recommended
22-c0000na
Microsoft Windows 10 (32-bit)

I have an all in one that is a month old.  Recently, when turning the PC on, the black HP screen appears with the spinning circle, then the screen goes black with nothing.  Have left it sitting for hours to see if anything happens, but nothing.  What is wrong with it?  I'm not impressed after having it for such a short period of time.

5 REPLIES 5
Fanordi
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Message 2 of 6
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Hello. do you have installed an update (or automatically update) before this problem?? 

If you turn off your computer when you have thin circle, and return on, 2 or 3 things, do you have access to a menu with advanced option?? If yes please go to "troubleshooting" for try to uninstall last updates, or restore your PC to a previous state. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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StaceyW1
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Message 3 of 6
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I’m unable to access any screens, there are no options on the screen. As far as I recall, there have been no updates recently. 

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Fanordi
Level 12
996 991 107 193
Message 4 of 6
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You have turned off your computer when you have the rolling wheels and power on how many times successives? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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StaceyW1
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Message 5 of 6
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Managed to reset it and it seems to have done the job. That’s the second tome we’ve had to do that since buying the pc.  Not impressed with the quality, always had HP products. 

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Fanordi
Level 12
996 991 107 193
Message 6 of 6
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Hello, if you want you can reboot your PC taping F2 key for execute a long test of your hard drive or SSD. If any problem it was just Windows problems.

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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