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HP Recommended
HP ENVY x360 Laptop - 15m-ee0013dx
Microsoft Windows 11

Whenever I connect my charger, I get a black screen/tab/shell and then all of tabs (chrome mostly) will close and then they will come back up after a few seconds. 

This only happens when I connect my charger and not when I disconnect it. I thought that this might be because of my storage but I have about 80 GB free. 

 

2 REPLIES 2
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[ I discreetly withdraw, because @BeemerBiker has already anticipated too much ]

HP Recommended

What you described indicates a problem. 

 

Connecting your 65 watt power supply can cause all the following

- The display brightens

- The CPU jumps in speed (depending on the power plan)

- The battery starts charging.

- devices switch out of lower power mode

- the 65 watt power must supply both an initial surge and the higher steady state needs of the above.

 

I looked at your parts list and did not see anything larger than 65 watts.  I assume the 65 watts is adequate unless defective.

 

How old is the battery?  Was it or the A/C adapter recently replaced?

 

If the battery is  nearly fully charged and you then connect the power adapter, does the system still have the same problem?

i.e.: does it only happen when the battery had run down and the warning message pops up?

 

If this happens all the time (not just when the battery is low) and is a new system still under warranty and contact service to return it.

https://support.hp.com/us-en/checkwarranty

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

If the battery runs down to where the warning pops up you might consider turning it off when charging it.  My surface pro 4 overheated terribly when being using and charging at same time but that SP4 was well know to have a battery problem.


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