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HP Recommended
HP ProBook 440 G7 Notebook PC (6XJ50AV)
Microsoft Windows 10 (64-bit)

i recently bought my school computer and have been customizing it to my liking. I wanted to check the drivers from the bios, and low and behold, I had no access to it; it said I needed an administrator password which I don't know where to get, and after a long time of searching, the only conclution that people seemed to have is that i would need to replace my motherboard defeating the purpose of me buying the cheap laptop. My question is: Is there a way to fix the issue without changing the motherboard? I should add that I have already fully reinstalled windows deleting everything from the system and have access to the admin account as well.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.