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Anyone with a All in One Envy 32 here?

HP Recommended
Envy 32 a0002ng
Microsoft Windows 10 (64-bit)

Hi there,

 

I'm searching for someone using the Envy 32. I have a problem which I would like to confirm because I think it's a Firmware issue.

 

If you have a Envy 32 please test the following steps:

a) Use the Envy 32 with a HDMI IN connected Device (the device must be connected!)

b) Start the PC itself and shut it down afterwards (no reboot, just shutdown)

c) Start the PC again

d) Does WIFI work flawlessly?

c) Is the eventlog full of errors regarding a not correctly shut down machine?

 

Thank you

 

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@EnvyDaniel, Welcome to HP Support Community!

 

try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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HP Recommended

Everything is up to date. So this won't help.

 

What would help:

If HP would test exactly the issue I mentioned and reproduce it. Then HP needs to fix the firmware.

 

Can you tell me where I can officially create a ticket for this to be investigated?

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HP Support Agent
HP Support Agent
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@EnvyDaniel

 

Please reach out to the HP Support in your region to create a ticket.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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