Create an account on the HP Community to personalize your profile and ask a question
06-28-2021 05:33 AM
Stuck in infinite reboot loop after attempting a factory reset and my battery died. I’ve looked at a previous thread of a similar situation and I attempted the remedies. Nothing is working… I can get into the BIOS (pressing the F10 repeatedly) and choose restore defaults but it still send me straight into the loop again.
06-29-2021 08:41 PM
Your problem is not within the computer's BIOS (Basic Input/Output Section.
Something is happening when Windows is loading that is causing the "loop" during start-up.
Can you boot from a Windows Installer, and then choose "Repair", instead of "Install" ?
Does that "repair" your existing copy of Windows?
06-29-2021 09:47 PM
I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.
Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.
So if your PC was running real SLOW, or apps are not launching, then let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024
If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.
If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community