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Automatic shutdown issue from 3 months ,HP is not providing services from2 month ,

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15s du2040tu
Microsoft Windows 10 (64-bit)

Laptop 15s du2040tu 

Automatic shutdown ,any time from 2 months now the system is completely 📴 .

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@Jayesh183 -- can you provide some more details?


After your power-on your computer, does Windows start normally?

When it is running, feel the temperature of the warm air exhausting from the computer. Warm? Hot?

Do you hear a fan producing a lot of noise, indicating that a fan is spinning very quickly?

Is the computer sitting on a hard surface, not a soft cloth?

Is the computer inside a cabinet, or out in an open area?

After how many minutes of usage does it shutdown?

When it shuts down, are the sides of the computer's case warm to the touch?



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After power on computer starts normally

Warm air exhausting

No fan produces a normal noise

Sitting on hard surface

Inside a cabinet

Shutdown after the usage of whole day of system.

After the shutdown, temperature of the side case are normal




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