cancel
Showing results for 
Search instead for 
Did you mean: 
Jayesh183
New member
2 1 0 0
Message 1 of 3
296
Flag Post

Automatic shutdown issue from 3 months ,HP is not providing services from2 month ,

HP Recommended
15s du2040tu
Microsoft Windows 10 (64-bit)

Laptop 15s du2040tu 

Automatic shutdown ,any time from 2 months now the system is completely 📴 .

2 REPLIES 2
itsmyname
Level 8
2,002 1,989 75 210
Message 2 of 3
Flag Post
HP Recommended

@Jayesh183 -- can you provide some more details?

 

After your power-on your computer, does Windows start normally?

When it is running, feel the temperature of the warm air exhausting from the computer. Warm? Hot?

Do you hear a fan producing a lot of noise, indicating that a fan is spinning very quickly?

Is the computer sitting on a hard surface, not a soft cloth?

Is the computer inside a cabinet, or out in an open area?

After how many minutes of usage does it shutdown?

When it shuts down, are the sides of the computer's case warm to the touch?

 

 

Was this reply helpful? Yes No
Jayesh183
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

After power on computer starts normally

Warm air exhausting

No fan produces a normal noise

Sitting on hard surface

Inside a cabinet

Shutdown after the usage of whole day of system.

After the shutdown, temperature of the side case are normal

 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation