Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

BIOS / Windows reset HP 750-424

HP Recommended
HP 750-424
Microsoft Windows 10 (64-bit)

Hi! I was receiving a driver error/bad pool caller and iql error from scarlett 2i2 audio interface/maybe my audio app. A4ALL drivers never worked. so i tried running verifier.exe from windows.

This put my pc in a loop saying there was an issue and it couldn't boot.. after shutting down that night due to drivers not verifying properly...

I attempted to restore from a flash drive but was having issues with that so i followed some video on youtube that altered my bios/system 32 boot config leading to error 0xc0000098 and attempted to reset to default UEFI settings at some point in this mess. When pressing F2 my bios.bin is not correct/ update is unavailable.

I launched the drive from recovery a different way (how i should have before but missed the option late at night leading to stupidly altering bios/boot config...) and tried to reinstall windows but it was already installed and couldn't repair unless booted up. So I hit delete and format on my partitions in repair my pc under advanced options. Stupid mistake I know but I figured by now data loss was the worst thing that could happen. I deleted every partition damaging system files and recovery files leading to my new error when pressing f1 for recovery environment error 0xc000025 or just staying on that dreaded blue screen.. i have collected quite a bit of info about my rig. at this point i just want to get everything off the drives if i have to and hard reset EVERYTHING to default? Can anyone help me fix stupid ---> -_-

HP Support Agent
HP Support Agent
22,280 22,239 993 1,026
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.


This looks like BIOS is corrupted and needs to be flashed. Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

    Keyboard highlighting the key presses for BIOS recovery

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

  4. If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.

Click here: to complete the troubleshooting steps. 


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation