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- HP Community
- Desktops
- Desktop Boot and Lockup
- BIOS failure loop

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09-27-2023 11:28 PM
Bios failure loop - white screen message.
motherboard specs not available on HP site, would like help to identify ROM Family SSID Please.
Then will try create USB and attempt recovery.
Thank you
Solved! Go to Solution.
Accepted Solutions
09-30-2023 01:19 AM
Hi Paul, success!! My beastie is alive.
My son-in-law came over to help me rebuild a new machine.
We had one last attempt which worked.
My error was not expanding the BIOS recovery file on the USB before using it. (Rookie mistake).
So a million 🙏 to you for your help.
09-28-2023 08:17 AM
Hi:
Perhaps if you enter the serial number in the search window at the link below it will provide the motherboard name.
If the HP motherboard name is provided, then you should be able to look up the motherboard specs which will have the ROM family SSID.
09-28-2023 02:27 PM
You're very welcome.
Below is the usual procedure for recovering the BIOS after you create the USB BIOS recovery drive.
These instructions should appear on the screen after the recovery drive has been created.
1. Power off the device to be recovered.
2. Insert the USB flash drive into a USB port.
3. Power on the device.
4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time.
Hopefully, that will fix the problem for you.
09-30-2023 01:19 AM
Hi Paul, success!! My beastie is alive.
My son-in-law came over to help me rebuild a new machine.
We had one last attempt which worked.
My error was not expanding the BIOS recovery file on the USB before using it. (Rookie mistake).
So a million 🙏 to you for your help.